Refund policy
💫Our Return & Exchange Policy
We want you to be completely thrilled with your jewelry purchase. If for any reason you're not, here’s what you need to know about our return process. 💌
Returns & Store Credit
We offer returns for store credit only. This credit is issued as a digital gift card with no expiration date, so you can use it whenever you find something you love. We do not offer cash refunds.💖
🕒 You have 3 days from the date your order is delivered to request a return. After this short window, the return process is automatically closed.
📧To get started, simply send an email to Orders@gemmartini.com with your order number and the reason for your return.
📦Return Shipping & Video Requirement
🚚Please note that you'll be responsible for the cost of return shipping. A flat fee of 50 Rupees will be deducted from your store credit to cover the return label.
💍 Returned items must be:
- Unworn and unused
- In their original packaging
- With all tags attached
🎥 Additionally, a continuous, unedited unboxing video is required for all returns and exchanges. The video must show the package being opened for the first time, clearly displaying the item and its condition. We can't process any return requests without this video.
Specific Scenarios
💔 If Your Order Arrives Damaged
We take great care in packaging, but if an item arrives damaged or is missing, you must notify us within 3 days of delivery. Be sure to include your unedited unboxing video that clearly shows the damage or missing item.
For orders with multiple items, only the damaged piece is eligible for return. Once we receive the item back and verify the damage, we'll issue store credit for that item's value within 7 days.
💭 If You Change Your Mind
If you simply change your mind about a product, you can request a return within the 3-day window. Just email us, and we'll provide instructions. Remember, the 50 Rupees return shipping fee will be deducted from your store credit, and the item must be in new, unused condition to be accepted.
📋 Important Notes
- ⚠️ Non-Returnable Items: Certain items cannot be returned, including jewelry purchased from a combo or gift box, or any item bought during a promotional sale or clearance event.
- 📦 Order-Level Returns: We handle returns on an order-by-order basis. If you need to return multiple items from a single order, please submit one request for all of them.
- ☎️ Failed Pickups: Please be available for your scheduled return pickup and answer calls from the courier. If a pickup fails due to your unavailability, you will have to restart the process, which will cause delays.
- 🚫 Final Sale Policy: Please be aware that all sales are final. We do not accept order cancellations, so we encourage you to be sure of your purchase before checking out.